Navigating Business Turbulence: Zerowait As Your Co-Plot

There’s a golden rule in aviation: “No matter what happens, fly the plane.” This wisdom, imparted by my flight instructor Everitt years ago, applies equally to business crises. When turbulence hits your company, staying focused on your core operations while addressing the problem at hand is key.

Just as clear skies can suddenly turn stormy for pilots, businesses must always be prepared for unexpected challenges. Recently, we encountered a situation where a company’s primary internet carrier went down for over a week. The carrier’s off-shored technical support proved unresponsive, disregarding service level agreements and quality guarantees. What began as an inconvenience quickly escalated into a full-blown crisis.

This incident exposed weaknesses in the company’s disaster recovery plan. Despite having backup systems in place, decades old adjustments and workarounds created unforeseen complications. The extended downtime pushed previously tested contingency plans to the limit, revealing critical gaps.

As problems multiplied, maintaining business continuity became paramount. Different departments competed for limited IT resources, each with their own priorities. Remote workers needed access to CRM and accounting systems, while on-site staff struggled with compromised analytical tools essential for customer support and manufacturing.

In this storm of technical issues, Zerowait Engineering stepped in as the experienced co-pilot. Our engineering team worked tirelessly, including late nights and weekends, to patch systems and document problems. They helped prioritize critical business functions, ensuring users’ needs were met despite the ongoing crisis.

The resolution involved demoting the unreliable primary carrier and elevating the secondary to primary status. While some turbulence remains, we’re systematically addressing each issue, and filing detailed service difficulty reports to prevent future occurrences.

When your business finds itself amid a networking and storage storm, remember: Zerowait is here to help you navigate the turbulence. Our experienced team knows how to keep your operations airborne and guide you to a safe landing, no matter how rough the conditions.

With Zerowait as your technical co-pilot, you can face any IT crisis with confidence, knowing we’ll help you maintain altitude and emerge stronger on the other side.

To provide our customers with outstanding NetApp and SimplStor hardware solutions our team is required to be experts in networking, storage, and security. If you need technical help with an unexpected problem, please give us a call at +1 302-996-9408 or email us at sales@zerowait.com.