Category Archives: Uncategorized

Survey Says…Objectionable?

  Foreflight Image: Objectionable, Near Youngstown OhioSURVEY SAYS…? Customers and I have been talking lately about their struggles with their big vendors. “You can’t be fired for going with IBM!” has morphed into “Is there anyone there who cares about … Continue reading

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You’re Going to Need Bigger Storage!

I hope you enjoyed your holidays. If you’re like us, even while we’re away our data storage kept growing. Those who store video surveillance data in particular know what I mean! As an example, I was visiting a customer this … Continue reading

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CentOS – Detour Changes Roadmap for 2024

  Pretty much everybody knows by now that IBM / RedHat have decided to change what had been a successful strategy for getting people to embrace their version of Linux—by providing the associated, parallel free version, CentOS. This bought RedHat … Continue reading

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Your Satisfaction is our Goal

Here’s a note that we received a few days ago from one of our long-term (13 years!) NetApp support customers: ”I deal with a lot of service providers and I have to say that Zerowait has been the best. You … Continue reading

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Where does the Buck Stop?

As President of Zerowait it is my responsibility to make certain that our customers receive quality service and support. If a customer is not satisfied, I must figure out what happened and ensure that our solution will solve the problem. … Continue reading

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Data Storage Rainbow.

Traveling to Charlotte, NC to visit a customer  I am often asked in meetings with big companies, “Why should we work with Zerowait?” The short answer is that big companies need small companies to get things done quickly. The long … Continue reading

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R & D: Essential to Staying on Course

At Zerowait we view Research and Development (R&D) as an essential ingredient in our successful business recipe. Most times our R&D comes out of a customer asking us a question or requesting a new feature. We are always looking to … Continue reading

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A Great Dog Makes a Big Difference

  Zerowait’s team members have been bringing their pets to the office for many years, and this week we welcomed Riley Beard, a golden lab puppy. Riley joined Zerowait’s engineering team and has been watching closely while Shane answers customers’ … Continue reading

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First, Put Out the Fire!

  For the most part, data storage “just works”. That’s not only a result of great equipment, but also diligent administration and top-notch maintenance support. Even with all that, occasionally we get called in when things have gone critical; and … Continue reading

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A Reputation Is Earned Over Time

  Last month, I was speaking to a Canadian customer about his NetApp technical support requirements, and he mentioned that the OEM’s support seems to be in decline. He also said that the well-known organization that he uses for his … Continue reading

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